Joshua Beye

Most small businesses do not want to worry about IT problems, time spent on IT problems is better spent on building the company and generating revenue. Our core business service is our Managed Services. This will encompass all of our other services as required by you. Due to this solution being so flexible, we are able to tailor it to the needs of all companies, regardless of size or current services. We are even able to fit it around current IT staff if you have any. The 3 basic levels of our managed services contracts operate on a simple Silver, Gold, and Platinum service. Here are some examples of devices we can monitor: -PCs (Windows, Mac, Linux) -Routers and Switches -Servers (Windows, Mac, Linux) -Websites -Network Printers

JBeyeIT currently offers a range of IT support plans graded as Basic, Standard and Pro depending on the needs of your company. The advantages of the support plans we offer include: - Clients on support contracts take precedence over PAYG clients - Companies are able to budget for their IT costs - Onsite support, is guaranteed if issue cannot be fixed remotely - A Service Level Agreement (SLA) agreed by both parties The Service Level Agreement is a document that is discussed prior to a service plan contract being signed. It is reviewed on a regular basis to include changes to the IT configuration and services within your office. Points that will be detailed in the SLA include: - Response times depending on whether the issue affects the whole network (e.g. server down) or a single user - Where responsibility lies for each part of the network or IT related service (e.g. broadband, backups) - As important, what is not covered by the support plan The support plans are aimed at companies who rely on their IT infrastructure and need the assurance that any computer issues will be dealt with quickly and efficiently.

The All Inclusive Support Packages are a cost effective approach to all of your company's IT & Computer Support needs. The Block of Time Agreement is a way for company's to get their computer support needs met without the long commitment. You can use blocks of hours for just about any computer support issue including: -LAN/WAN Repair -Hardware Problems -Software Problems -Software Training -Phone Support -On-site and Off-site Benefits You are guaranteed certain response times as well as certified support professionals handling all of your IT & Computer Support requests. All Block of Time Agreements come with special discounted pricing for JBeyeIT members.